A CLEAR RETURN PROCESS
Returns & Refunds
We want you to feel confident carrying Haske. Here is how returns, damage reports, and refunds are handled.
Last updated September 3, 2026
Return window
You may request a return within 14 calendar days after the carrier marks your order delivered. Submit the return request below before sending anything back. Returns sent without authorization may not be accepted.
Return eligibility
To qualify, the product must be unused, unworn, unaltered, and returned with its original packaging, accessories, charging components, power bank where included, tags, and protective materials. Please do not remove protective film or use the item beyond what is reasonably necessary to inspect it.
Gift cards, original shipping charges, and items clearly identified as final sale on the product page and during checkout are non-refundable except where required by law. Products damaged through misuse, improper charging, unauthorized modification, or ordinary wear are not eligible for a standard return.
We do not currently offer direct exchanges. To choose another item, return an eligible product for a refund and place a new order.
Start a return
Sign in for the quickest experience, or enter the order number and email used at checkout.
After your return is authorized, mail the package to:
Haske World9580 Oak Avenue Pkwy, Suite 7 PMB 286
Folsom, CA 95630
Include your order number and return authorization details inside the package. Ship the return within 7 calendar days after authorization using a trackable shipping method, and retain the tracking information until your refund is complete. Returns sent without prior authorization or after the authorized shipping deadline may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law or the return is due to our error. Haske World is not responsible for a customer-paid return package that is lost before confirmed delivery to our return address, except where applicable law provides otherwise.
Damaged, defective, or incorrect items
For visible shipping damage or an incorrect item, please contact us within 48 hours of delivery and include your order number plus clear photographs of the product, packaging, and shipping label. Keep all packaging while we review the claim. This 48-hour request helps us investigate carrier and fulfillment issues; it does not limit rights or remedies available under applicable law for defects discovered later.
For a defect discovered after delivery, contact us promptly with your order number and a description of the problem. We will work with you on an appropriate replacement, repair, or refund based on the circumstances and applicable law.
Inspection and refunds
We generally inspect returns and initiate approved refunds within 5–10 business days after confirmed delivery to our return address. Approved refunds are issued to the original payment method and include applicable sales tax attributable to the refunded item. Banks and card issuers may require additional processing time before the credit appears.
If an item returned for a standard return is incomplete, used, altered, or damaged beyond what is reasonably necessary to inspect it, we may deny the return or reduce the refund to reflect the diminished value where permitted by law. We will explain any denial or reduction. We do not make such a deduction for damage, defects, or fulfillment errors attributable to Haske World.
For a partial return from an order purchased with a promotion or order-level discount, the discount is allocated proportionally among the purchased items when the refund is calculated.